In-Store Pickup, Shipping & Returns
IN-STORE PICKUP
In stock items that are available at the desired pickup location will usually be ready for pickup on the day the order was placed. If the items are in stock, but not available at the desired pickup location, they will be transferred and may take up to several days to reach the desired pickup location. You will be notified by email as soon as your purchase is ready for pickup.
SHIPPING
Items purchased from MudPuddlesToys.com are currently only available for in store pickup in our Northwest Portland and Sherwood, Oregon stores.
OUT OF STOCK ITEMS
As we are primarily Brick & Mortar stores, items may be purchased in the store at the same time that they are being purchased online. If you would like to confirm that an item is in stock before placing your order online, please contact the Sherwood store at 503-625-7699 or the Northwest Portland store at 503-224-5586. If you order an item that is out of stock we will contact you by email to offer a substitution or refund.
RETURNS
We accept returns accompanied by a sales receipt within 30 days of purchase. All items must be unused, in their original packaging, and in resalable condition. Your refund will be issued in the original form of payment.
Returns without a sales receipt will be accepted at the discretion of MudPuddles Toys and Books. Items must be unused, in their original packaging, in resalable condition and be an item that we currently sell. Your refund will be issued as a store credit, no cash back will be given on returns without a receipt.
RETURNS ON WEB ORDERS
To return an order made through our website, you can either return the items to one of our stores or ship your order back to us.
To return a web order at a store, you'll need a copy of your order email or the order number. All returns must be made within 30 days of receipt and all items must be unused, in their original packaging, and in resalable condition. Your refund can either be issued as a store credit or a refund to the card you made the purchase with.
To ship a web order back to us, use this address:
ATTN: RETURNS
MudPuddles Toys and Books
16420 SW Langer Dr
Sherwood, OR 97210
We do not pay for shipping on returns. The return package must be shipped back to MudPuddles within 30 days of receipt. We will issue a refund to the purchasing credit card when we receive the return.